Support

Email [email protected] and a person on the Quality team will read it. You do not need a Quality account, and there is nothing to sign up for — writing to that address is all it takes.

We reply to every request within 2 business days, and sooner when we can.

None of this is required, but it usually saves a round trip:

• What happened: What you expected, and what the extension or dashboard did instead.
• Where: The page you were leaving feedback on, and the workspace or project it belongs to.
• When: Roughly when it happened, so we can line it up with our own logs.
• Your setup: Your browser and the extension version, shown in your browser's extensions page.

• Installing and signing in: Getting the browser extension installed and connected to the right workspace and project.
• Feedback, threads, and recordings: Comments that will not send, pins that land in the wrong place, or a session replay that will not play.
• Integrations: Connecting Slack, Jira, or Linear, and feedback that is not reaching them.
• Workspaces, members, and billing: Invites, roles, approvals, and questions about your plan.
• Your data: Requests to access, export, or delete your data — see the privacy policy for what we hold.

If you believe you have found a vulnerability, email [email protected] with the details and please give us a chance to fix it before sharing it publicly. We will confirm we received your report within 2 business days.

Quality is provided by QualityLabs, Inc. For anything at all — support, security, or a question about your data — write to [email protected]. For what we hold and how we use it, see our privacy policy.